FAQ

WATCHES

Yes, we are an official retailer of all the brands listed on this website.

Watches of Switzerland is happy to welcome you in any of our boutiques:
• Watches of Switzerland Interlaken: Höheweg 11, 3800 Interlaken
• Watches of Switzerland Luzern: Denkmalstrasse 1, 6006 Luzern
• Watches of Switzerland Palma de Mallorca: Carrer Constitució, 7, 07001 Palma, Illes Balears, Spain

No, you can shop at Watches of Switzerland online boutique without creating an account.

To re-set your password, follow the ‘FORGOTTEN PASSWORD’ instructions on the SIGN IN page. Please note, for security reasons we are unable to send your old password via e-mail.

We accept VISA, MasterCard, American Express, TWINT. We also accept payment by bank transfer.

We ship most items within 2-5 working days unless otherwise noted in the final confirmation e-mail. If the item is not in stock, we will inform you about the definitive delivery date.

Shipping at Watches of Switzerland is free of charge.

Once tracking details are available, you will receive tracking confirmation via e-mail and a link to track your package.

All your purchases are insured against theft and accidental damage whilst in transit from Watches of Switzerland to your shipping address.

Please contact us to help you find the best option for your particular item ([email protected]). Of course you can return your purchase free of charge within our 14 days return period.

Yes, Watches of Switzerland offers to gift wrap the product and ship it to another address than the billing address. Please inform [email protected] after you have placed your order.

Yes, you can return or exchange your purchase free of charge but please notice the following rules:
• You can return or exchange your purchase within 14 days after you have signed the receipt of the package.
• The product has to be returned in the original packaging including the product guarantee.
• Please make sure your items are returned new, unused, wrapped up with the scratch-protection and with all Watches of Switzerland and brand products, and security tags still attached. Returns that do not meet our policy will not be accepted and will be sent back to you.

You can either send it, bring it back to one of our boutiques or we will collect it from your address for free. To arrange your return or exchange, please [email protected] You will then receive all the necessary information.

No.Watches of Switzerland provides free of charge shipping for returns and pick up. The item can also be returned at one of our boutiques.

We will refund you via the same payment method you used to make the purchase. However, clients who paid with Cryptocurrency will only be refunded in Swiss francs (CHF). After the refund has been proceeded by us, you will receive an e-mail from our Cryptocurrency service provider WorldLine where you can enter your bank details. Refunds are in Swiss francs (CHF) and paid directly to your Swiss bank account.

You can reach us at [email protected] for any questions you may have. If your request is urgent, you can call us at +41 33 553 53 52 (Tuesday – Sunday: 09:30 – 12:00, 13:00 – 18:30)

We love to hear from our customers as we’re passionate about what we do and want to ensure our customers have a great Watches of Switzerland experience. Please send your thoughts to [email protected]

Thank you for taking the time to read our FAQ, and please feel free to get in touch with our Customer Service Team if you have any further questions!

Watches Of Switzerland Customer Service

Tel: +41 33 553 53 52

You can reach us
Tuesday – Sunday 09:30 – 12:00, 13:00 – 18:30 (Central European Standard Time)

E-Mail: [email protected]

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